Reporting issues where you don't know the root cause

When reporting issues where you don't know the root cause, be sure you include the following information (if applicable):

• screen shots


• log files (local and server if you can get them)


• machine stats (CPU usage, memory usage, disk, etc...)


• what was happening:
  
  
  
  • What were you doing (steps, activities, etc...)?
  
  
  • What else might have been going on at the same time (volume, batch jobs, etc...)?
  
  
  • What else was doing on right before the error occurred?
  
  
  
  


• copies of the configuration files at the time, or a summary of key configuration settings